Friday, August 05, 2005

Apple customer support: 4/5. Apple repair facilities: 2/5

Got the laptop back. I'm impressed with the turnaround time - but the repair place is in Tennessee, so now I get why fedex got it there so quickly

Plus on repair: they replaced the front face that I decided to drop this summer, without me asking.

Minus on repair: the left half of my monitor is still dim. They also told me it wasn't covered under warranty and therefore I should expect to be billed in 5-7 days.

Apple customer support assured me when I called this morning to say "I'm not paying" that I wasn't paying.

Downsides on customer support: they take forever to get stuff done when you call.

Upsides: they said my repair'd be free and they actually don't try to get you to go away

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