... and it's not just how they charge too much in fees.
This summer, I'd go to the Ticketmaster site, search for events around "Durham." It would then say "Which Durham do you want?" I'd select Durham NC. Then it would bring me back to the front page, Durham auto entered for the region I wanted to search around, without the state. I'd be ambiguous, it would get specific, and then it would cause me to get back to the same error. Cruel UI design.
Just try it: go to Ticketmaster's site, search for events in the next 14 days for Durham, and feel my pain. Plus, it would tell me The House of Blues in Myrtle Beach was in the Raleigh area. It's 4 hours away.
So I'm thinking of moving to the California Bay Area. (Also thinking of Boston, Austin, etc) I want to see what kind of arts are in San Francisco - how often San Francisco has musicals, plays, etc. So I enter San Francisco, and it spits out Northern California/Northern Nevada. Technically it's only three and half hours to Reno, but I see no way to limit regions more specifically than this. They used to have a "x miles from" feature on their search. Yes, Ticketmaster has gotten progressively worse and less usable over the years.
They could do so much, instead, they are lazy with $10/ticket fees and a monopoly.